Effective Date: 11/01/2025
Mega Money Transfer Inc. (“we,” “us,” or “our”) strives to provide secure and timely money transfer services. This Refund and Cancellation Policy explains our guidelines regarding transaction cancellations, refunds, and related procedures to ensure transparency and fairness for our customers.
1. Scope
This policy applies to all money transfer transactions initiated through Mega Money Transfer’s platform.
2. Cancellation Requests
- Before Processing: You may request to cancel a transaction before it is processed and sent to the recipient.
- After Processing: Once a transaction has been processed or funds have been released to the recipient or partner institution, cancellation is generally not possible.
- Cancellation requests must be submitted via our customer support channels promptly with relevant transaction details.
3. Refund Eligibility
Refunds may be considered under the following circumstances:
- Transactions canceled before processing.
- Failed transactions due to technical errors or processing failures by Mega Money Transfer or partner institutions.
- Duplicate transactions or unauthorized transactions reported promptly.
- Transactions blocked due to compliance or regulatory restrictions.
Refunds will not be provided for:
- Transactions completed and successfully received by the intended recipient.
- Currency fluctuations or exchange rate differences.
- Fees or charges deducted during processing, unless otherwise stated.
4. Refund Process
- Eligible refund requests will be reviewed and processed within a reasonable timeframe, typically within [X] business days.
- Refunds will be issued to the original payment method used for the transaction unless otherwise agreed.
- You will be notified via email or phone regarding the status of your refund request.
5. Fees and Charges
- Service fees charged for processing transactions are generally non-refundable.
- If a refund is issued, applicable fees may be deducted, unless a fault on our part is confirmed.
6. Reporting Unauthorized Transactions
- If you suspect unauthorized or fraudulent activity involving your account or transactions, contact us immediately.
- We will investigate and take necessary action to protect your interests.
7. Dispute Resolution
- For disputes related to refunds or cancellations, please contact our customer support.
- We will make every effort to resolve disputes promptly and fairly.
- If unresolved, disputes may be escalated as per our Dispute Resolution Policy or applicable laws.
8. Contact Information
For cancellation requests, refund inquiries, or to report unauthorized transactions, please contact:
Thank you for choosing Mega Money Transfer. We are committed to ensuring a fair and transparent service experience for all our customers.